Designer Diamond Jewelry, Custom Jewelry Designs, and Engagement Rings at Cascade Star

CART

FREE SHIPPING

As part of Cascade Star's dedication to your complete satisfaction, we are pleased to provide free and insured overnight shipping for all jewelry purchases via FedEx Overnight anywhere in the U.S. with absolutely no minimum purchase requirements. We usually ship the order overnight within one business day after order submission.

Is it possible to ship to an address different from my billing address?

As a matter of policy, we always ship the customer’s first order to the billing address, in order to verify the billing address. After the first order, any subsequent orders can be shipped to any addresses that are different from the billing address. Please contact Cascade Star customer service at 1-800-804-0580 or email us at customer@cascadestar.com if you have any further questions.

Can you ship to locations outside of the U.S.?

At this time, Cascade Star does not ship orders to international locations, even if the billing address is in the United States. All orders are sent to U.S. addresses only.

Can I request a custom shipping option (eg. different carrier, ground shipping, etc.)?

We may be able to accommodate your request. Please contact Cascade Star customer service at 1-800-804-0580 or email us at customer@cascadestar.com to make your request.

What should I do if the order was received in a damaged condition?

In the highly unlikely event that your order is received in a damaged condition, please contact Cascade Star customer service as soon as possible at 1-800-804-0580 or customer@cascadestar.com. We pack our orders carefully and in high quality materials but there can be instances when the shipment gets damaged in transit. Please save all boxes and materials from the shipment and prepare a brief description of the damage. Digital photos of the damage would be helpful but not required. You can rest assured that Cascade Star will take care of this issue to your complete satisfaction.

FRIENDLY RETURNS

If you are not happy the product(s) you purchased for any reason, simply call a Cascade Star jeweler at 1-800-804-0580 and request a Return Authorization Number within

30 days of purchase of fine jewelry products.
21 days of purchase of loose diamonds and diamond solitaire products.

and we will gladly provide a full refund, subject to the terms of the Return Policy.

What is the Return Policy?

Will you accept late returns beyond the time limit specified in the Return Policy?

Our aim is to guarantee your complete satisfaction and we are more than happy to accommodate late returns in exchange for store credit; we may also provide direct refunds on a case-by-case basis. Please call the Cascade Star customer service at 1-800-804-0580 or customer@cascadestar.com to inquire further.

ORDERS

We offer many options in paying for your purchase from online credit card submission to telephone sales to bank wire transfer. Our advanced checkout process allows you to securely pay for your purchase using a credit card and we never store your credit card information in our databases. All credit cards are processed through Authorize.net, an industry-leading payment processing platform with advanced anti-fraud capabilities.

Is it safe to submit my credit card information through the CascadeStar.com?

Our advanced online checkout process is protected by Verisign SSL encryption and we also utilize advanced anti-fraud technologies powered by Authorize.net, an industry-leading payment processing platform. We never store your credit card information in our databases and we never use your credit card information for anything other than processing your purchase. In addition, you are protected from credit card fraud by your credit card company with a maximum liability of $50 towards any fraudulent purchases charged to your card.

Can I place an order through telephone or wire transfer?

Yes, you can place an order using a telephone or bank wire transfer method. Simply choose your preferred method (telephone or wire transfer) during the checkout process and at the end of the checkout process, you will get an order confirmation page with the order number. After the order has been placed, please call Cascade Star at 1-800-804-0580 to complete the purchase over the telephone. In the case of a telephone order, you can provide the credit card information over the phone to complete the order. In the case of a bank wire transfer, you can obtain the wiring instructions over the phone and proceed with the bank wire transfer; once the transfer has been received by Cascade Star, we will contact you to confirm the order and ship the order to you.

How long does it take for the order to ship?

If an order is placed before 5 p.m. Pacific Time on a business, we usually ship the order on the same day. Orders placed after the cut-off time or over the weekend is shipped the next business day.

How do I track my order?

Simply sign into your account at Cascade Star and click on “Order Status” on the left to view your orders. The FedEx tracking number will be shown in the order information and clicking on the tracking number will take you to the FedEx website where the tracking information will be shown.

How do I cancel an order after it has been submitted?

If the order has not been shipped yet, you can cancel the order anytime online or by calling Cascade Star at 1-800-804-0580 or emailing us at customer@cascadestar.com. Simply sign into your account at Cascade Star and click on “Order Status” on the left to view your orders. If the order has not yet shipped, there will be a “Cancel” button shown next to the order and clicking on that button will cancel the order.

BILLING

What payment methods do you accept?

We accept all major credit cards including American Express, Discover, MasterCard, and Visa. We also accept payments through bank wire transfer and in some cases, certified checks.

Do you charge sales tax?

Orders shipped to addresses outside of the Washington state are not subject to a sales tax. If the order is shipped to a Washington state address, a Washington state sales tax rate of 9.0% is charged to the order.

CUSTOMER ACCOUNT

What is the Privacy Policy for customer accounts?

How will Cascade Star use my personal information?

How will CascadeStar.com use my personal information?

The only time we ask for your personal information is when you are placing an order online or over the phone. You may choose to save your name, address, and phone number at our website as part of your Account information. Your credit card is never stored in our databases and we do not distribute your personal information to anyone. From time to time, you may receive unsolicited emails and phone calls from Cascade Star customer service as part of the purchase experience – the contents of the emails and phone calls are always related to the order(s) you have placed with Cascade Star.

WARRANTY

Does each jewelry design come with a warranty?

All Cascade Star jewelry comes with a Limited Lifetime Warranty, which guarantees that you have purchased a quality piece of 18 karat or platinum jewelry made to the highest standards of craftsmanship. It has passed very strict quality control checks in order to bear the Cascade Star trademark. Cascade Star jewelry is guaranteed for life against manufacturing defects. Defective pieces will be repaired or replaced at no charge. This warranty does not cover the cost of repairs required due to normal wear and tear.